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MyChart ® Epic Systems Corporation

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Urgent Medical Matters

Please do not use MyChart to send any messages requiring urgent attention.

For urgent medical matters, contact your doctor's office.


Conditions of Use for MyChart

MyChart Not to Be Used for a Medical Emergency

If you have a medical emergency, you should immediately go to your nearest emergency room or dial 911 and you should not attempt to communicate with your provider through MyChart, as there may be a delay of several days or more before your provider can respond to your concern. UUHC cannot guarantee any specific response times to inquiries submitted through MyChart.

What This Site Offers

This online site called MyChart (“MyChart”) is a service of the University of Utah Health Care ("UUHC") and is designed to offer health, medical and insurance information to UUHC patients and members. All patients and members who use MyChart are subject to these requirements which are referred to as the "Conditions of Use." When the term “you” is used below, it refers to the person who is authorized to access the patient’s medical information. In most cases this will be only the patient himself or herself, but adults will often have access to medical information for a minor child, and in some cases adults may have access to a MyChart account for another adult due to disability or incapacity.

At this time we foresee that MyChart will primarily be useful for the following types of activities:

Users who are also University of Utah Health Plan members will have the ability to:

UUHC will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff who need to respond may not be immediately available so you should allow at least three (3) business days for a response.

Read These Conditions of Use Before Using MyChart

It is recommended that you thoroughly review and understand the Conditions of Use prior to using MyChart. If you have any questions or concerns, please talk to a UUHC staff member about your questions before using MyChart. By using MyChart including any links available through MyChart, you have agreed to abide by all of the terms and conditions of any linked sites as well as these Conditions of Use.

Copyrights, Trademarks, Service Marks, and Other Intellectual Property

The marks "University of Utah,” “University of Utah Hospitals & Clinics,” “University Health Care,” “University of Utah Health Plans,” and all related marks and logos are protected trademarks of the University of Utah. Also, the content of MyChart is protected by copyright. You may access the content of MyChart only for your personal, noncommercial use. If you desire to reproduce or download any part of the content for other than personal use, you must request and receive written permission from UUHC before doing so.

Private Information on This Service

For information regarding the use, disclosure, and protection of personally identifiable information pertaining to MyChart, see the Notice of Privacy Practices at http://privacy.utah.edu. UUHC will send you a printed copy of the Notice of Privacy Policies upon request.

Links to Other Sites

Any links contained on MyChart are provided solely as a convenience to you. UUHC does not endorse nor make any representation regarding such third-party sites, their information, services, or merchandise.

Use of MyChart Creates an Agreement

These Conditions of Use form an agreement that is entered into and is subject to the laws of the State of Utah. In the event of litigation relating from your use of MyChart, you agree that Utah law will govern any such dispute and you agree to submit to the exclusive personal jurisdiction of the appropriate courts of the State of Utah, either federal or state.

Prohibited Use of MyChart

If you live in a state or country that has laws that would either (1) void or alter these Conditions of Use or (2) make illegal the access or use of MyChart, then your use of MyChart is unauthorized and your use of MyChart is at your own risk.

Computer Security

You understand that although UUHC has taken reasonable steps and has employed industry-standard practices and technology to ensure the integrity and confidentiality of any personally identifiable information available through MyChart, even the most secure system can be violated and that UUHC cannot guarantee security. In addition, you understand that you are responsible to ensure that your computer has protections against viruses, malware, spyware, Trojan horses, and other types of problematic computer cookies, downloads, or software. UUHC cannot guarantee that your use of MyChart will be free of such problems.

By using MyChart you agree that you will hold harmless, indemnify, and covenant not to sue UUHC for any damage to your computer, laptop, software, or other computer system resulting from your use of MyChart.

You understand that registration and use of a personally-identifiable password is a prerequisite to participating in MyChart. You agree to use good judgment in the selection of a password, agree to not share this password with others, and you understand that the compromise of your password could allow personal information to become known to other parties. You agree that you are solely responsible for ensuring your password security. You agree to hold harmless, indemnify, and covenant not to sue UUHC for any injuries to you or your property (whether physical or psychological) resulting to you from your failure to keep your password secure.

If you feel your personal information has been compromised, please contact the University of Utah Privacy Office at (801) 587-9241.

Termination of Use of MyChart

Either you or UUHC, at any time, may cancel participation in MyChart. You have no entitlement to continued use of MyChart. UUHC may cease your access to MyChart for any reason related to UUHC’s business needs. You may contact your UUHC health care provider at anytime to request that your access to MyChart be terminated.

Nature of Communications with UUHC

You understand that MyChart will allow you to communicate directly with providers regarding your medical care. You agree that you will only use MyChart to convey online messages of a non-urgent nature. You will only convey online messages that are suitable for communication in this medium. Some situations will be best handled either through a telephone conversation or an in-person visit. As described above, for any emergency conditions you should immediately go to your nearest emergency room or dial 911 immediately.

You also agree to communicate only through MyChart for your own medical condition or for the medical condition of someone for whom you are authorized to make medical decisions. You agree that asking for advice on behalf of another person for whom you are not authorized to make medical decisions could potentially be harmful and is a violation of these Conditions of Use.

Also, UUHC can only respond to the information you have provided. If the information you provide via MyChart is incomplete or inaccurate, it will not be possible for UUHC to provide a complete or accurate response. You are responsible for any incomplete or inaccurate communications resulting from your submission of incomplete or inaccurate information to UUHC.

No Guarantee of Continuous Access to MyChart

UUHC cannot guarantee that use of MyChart will be free of interruptions. UUHC regularly engages in routine maintenance of its computer systems, which may lead to inaccessibility of MyChart. In addition, factors beyond UUHC’s control such as power outages may lead to inaccessibility. During these times if it is necessary to contact your health care provider you should do so by telephone or by an in-person visit.

No Guarantee of Completeness of Medical Record

MyChart is designed for your convenience and enhances your access to certain parts of your medical record. However, UUHC does not guarantee that MyChart contains your complete medical record. In fact, there are certain types of medical information that will never appear in MyChart. If you want a complete copy of your medical record, you should contact your healthcare provider by telephone or in person. Never assume that your MyChart record is your complete medical record or insurance information.

Messages exchanged between you and your treating provider through MyChart become part of your official medical record. This information is confidential but may typically be released with your consent or by legal requirement. You agree to use appropriate discretion when sending online messages, particularly if you do not want the information to appear in the permanent medical record. If you do not want something to appear in the permanent medical record, do not submit it through MyChart.

Authorized Access by UUHC

Any authorized person at UUHC who would otherwise be authorized to access your medical records may be authorized to view information submitted through your MyChart account.

Your Responsibility to Review MyChart Messages in a Timely Manner

Messages sent to you via MyChart might contain information that is important to your health and medical care. It is your responsibility to monitor these messages in a timely manner. You are liable for any loss, injury or claims of any kind resulting from messages that you fail to read in a timely manner.

As a user of MyChart you should be aware that you will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to your e-mail will be able to see this notification. This could include your family members, employer or anyone else who can access your e-mail account. Although no private medical information will be sent, the notification that new medical information is available may be information that you would not want others to know. Thus, you should take this into account when providing an e-mail address or using MyChart.

Proxy Access for Minors

All users of MyChart must be at least 18 years of age. Minors aged 12-17 may also use MyChart if the account is requested by the minor’s parent or legal guardian. By using MyChart, you are representing that you are 18 years of age or older and possess the mental capacity to understand and agree to these Conditions of Use or in the case of a minor age 12-17 a parent or legal guardian is representing that they are 18 years of age or older and possess the mental capacity to understand and agree to these Conditions of Use. Parents or guardians of minor children (age 0-17) may request access to the minor child’s account by contacting the clinic where the minor is seen and requesting proxy access. Minor children between the ages of 12 and 17 (inclusive) may have limited information in their MyChart account available for review. Under Utah law, there are certain types of medical information that the parent or guardian of a minor patient may not view without the consent of the minor patient. Because of these requirements, we cannot offer a complete record in MyChart to parents of minor patients in this category. Thus, when a minor patient reaches age 12, proxy access is revoked and/or limited in scope.

In order to have proxy access for a minor’s account or for the account for an adult with a disability (for example if you are the legal guardian for an adult), you must produce legal documentation to verify your legal standing and submit a copy to University of Utah Health Care through the proxy’s medical provider. Such access will only be granted to parties with parental rights or legal guardianship over the MyChart account holder and only to the extent that the party requesting proxy access can demonstrate the legal right to access the account holder’s medical information. A MyChart account will be activated for both the proxy and the account holder. If the proxy’s legal relationship with the account holder changes (for example if you are a legal guardian through foster care of a minor child but that child is legally adopted by someone else and your legal guardianship ceases), you must immediately notify the proxy’s medical provider or University Health Care Release of Information Department at 801-213-9282 or 801- 581-2353.

Changes to the Conditions of Use

UUHC may modify or change these Conditions of Use at any time. Such modifications or changes become effective immediately when they are posted to MyChart. You agree to review these Conditions of Use frequently so that you will be familiar with them. You further agree that each time you use MyChart you are, by such use, consenting to the Conditions of Use applicable at that time.